Help & FAQs

Your order is confirmed as soon as you receive our confirmation email. Until then, items in your basket aren’t reserved.

You can pay securely with: Visa, Mastercard (incl. Maestro), American Express, PayPal, Apple Pay and Google Pay. We charge your card securely when you complete your order.

We ship your order as quickly as we can. Most UK deliveries take 7–12 days (calendar days). The times shown at checkout are estimates, not guarantees. We’re a small team and handle every order with care — so your padel gear lands with you just right.

Shipping costs are shown at checkout. For orders under £120, standard UK delivery is £4.95. Spend over £120 and your shipping is on us.

Yes! You have 14 days from delivery to let us know. Items must be unused and in their original packaging. To start a return, just email us at support@racquetofficial.com.

Refunds will be processed once your return has arrived at our fulfilment centre and undergone inspection. The refund will be issued to your original payment method within 7 working days.

If your product arrives damaged, defective or not as described, please email us straight away at support@racquetofficial.com.Include your order number and a short description (or photo) of the issue. We’ll arrange a repair, replacement or refund as quickly as possible.

To keep things fair and fresh for everyone, we can’t accept returns of opened grip packs, used grip sprays, or any other items that have been opened or used.